Refund Policy
Last updated: [23-07-2026]
At IdentitySecure, we want you to be confident in your decision to enroll. This policy explains when and how refunds are issued for our courses.
7-day money-back guarantee
You may request a full refund within 7 calendar days of your purchase date, provided that:
- You have completed less than 20% of the course content
- No course completion certificate has been issued to you
- The request is submitted through the process outlined below
How to request a refund
Email us at contact@identitysecure.site with:
- Your full name and the email address used at purchase
- The order number or transaction ID
- The course name
- A brief reason for the refund request (optional, but helps us improve)
We will confirm receipt of your request within 2 business days.
Processing time
Approved refunds are processed within 7–10 business days and issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take a few additional days for the funds to reflect in your account.
What is not eligible for a refund
- Requests made after the 7-day window has passed
- Courses where more than 20% of the content has been accessed or completed
- Courses for which a completion certificate has already been issued
- Purchases made using a promotional or discount code that explicitly states “non-refundable” at checkout
- Bundle purchases, where one or more individual courses within the bundle have been substantially completed
Course access after a refund
Once a refund is approved and processed, your access to the course content, materials, and student dashboard for that course will be revoked.
Technical issues
If you experience a technical problem that prevents you from accessing your course (e.g., video playback issues, login problems), please contact us first at contact@identitysecure.site so we can resolve it. Most access issues can be fixed without needing a refund.
Cancellations before enrollment
If you have added a course to your cart but not yet completed payment, no charge has been made and no refund action is needed — simply do not complete checkout.
Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Purchases made prior to a policy change will be honored under the policy in effect at the time of purchase.
Contact us
If you have questions about this Refund Policy, reach out to us:
IdentitySecure Office No. 15, 2nd Floor, Sunrise Business Centre, MG Road, Indore, Madhya Pradesh 452001, India Email: contact@identitysecure.site Phone: (+1) 800-234-8899